Returns & CX Apr 6, 2027 5 min read
Customs and Returns: Avoiding Double Duties
Customs charges duties twice without proper paperwork: once when shipped to customer, once when returned. Mark return shipments as 'returned merchandise' on customs forms to claim re-import exemption.
The Chart
| Document | Purpose |
|---|---|
| Customs declaration form | Mark as 'Return / Re-import' |
| Original purchase invoice | Customs needs to verify origin |
| Return reason note | 'Wrong size — defective' OK |
| Tracking number | For customs audit trail |
| HS code | Match original outbound classification |
FAQs
Customer pays duty on return?
Sometimes. Country-by-country. EU exempts most returns under 14-day cooling-off period. UK + US generally exempt with proper paperwork. Some Asian countries charge if paperwork incomplete.
Tools to handle this?
Easyship, Zonos, Returnly all handle international return paperwork including customs forms. Saves admin time + reduces customer friction.
Need this on your store?
Tailor Size Guide ships pre-built size charts for Shopify.