Returns & CX Apr 7, 2027 5 min read
How to Handle Hygiene-Sensitive Returns (Swimwear, Underwear, Socks)
Underwear, swimwear, socks, lingerie often final-sale due to hygiene. Customers must understand pre-purchase. Good practices: prominent disclosure, sanitary liner protocols, exception flows for damaged items.
The Chart
| Category | Hygiene Policy |
|---|---|
| Bras | Returnable if tags + liner intact |
| Underwear (basic) | Final sale |
| Underwear with crotch liner | Returnable if liner intact |
| Swimwear | Final sale or with liner intact |
| Bikini bottoms (with liner) | Returnable if hygienic protections |
| Socks | Final sale (sealed pack only returnable if unsealed) |
FAQs
Customer pushback on final sale?
Communicate clearly + before purchase. Add bold note at checkout for these items. Most customers understand once explained.
Damaged item exceptions?
Always replace if shipped damaged or defective. Hygiene final-sale policies don't apply to merchant fault.
Need this on your store?
Tailor Size Guide ships pre-built size charts for Shopify.