Returns & CX Mar 28, 2027 5 min read
How to Collect Fit Feedback Post-Purchase
Send fit-feedback survey 14-30 days after delivery. Single question: 'How did it fit?' Three options: small/true/large. Aggregated data improves chart accuracy.
The Chart
| Survey Element | Recommendation |
|---|---|
| Timing | 14-30 days post-delivery |
| Channel | Email or post-purchase popup |
| Question count | 1 (sometimes 2-3) |
| Format | Three-option (small/true/large) |
| Optional follow-up | Free-text comments |
| Incentive | $5 credit for response — boosts response 3-5x |
FAQs
Why 14-30 days, not immediately?
Customer needs to wear it. Day-1 they don't know how it fits in real-world use. Day 14-30 they've worn 1-3 times and have informed opinion.
Tools that automate this?
Klaviyo email automation. Yotpo, Stamped, Loox built-in fit feedback. Tailor Size Guide aggregates feedback into product page badges.
Need this on your store?
Tailor Size Guide ships pre-built size charts for Shopify.