Returns & CX Mar 26, 2027 5 min read
How to Set Up Macros for Size-Issue Tickets
80% of size complaints fit 5-7 templates. Set up macros in your help desk: faster response, consistent quality, less burnout for agents.
The Chart
| Macro Name | Use Case |
|---|---|
| 'Wrong size — exchange' | Customer wants different size |
| 'Wrong size — refund' | Customer wants money back |
| 'Between sizes — guidance' | Pre-purchase or pre-exchange question |
| 'Runs small/large — apology + offer' | When sizing was misleading |
| 'Final sale — explain' | Customer didn't realize hygiene/swim/lingerie |
| 'International size question' | Conversion + region-specific |
| 'Custom-fit question' | MTO inquiry escalation |
FAQs
Tools that support macros?
Gorgias, Zendesk, Help Scout, Front, Kustomer all support macros / canned responses. Set up once, save 1-2 minutes per ticket × thousands of tickets.
Personalize the macros?
Yes — leave variables (customer name, order number, product) for agent to fill. Tone should match your brand voice. Re-review macros quarterly.
Need this on your store?
Tailor Size Guide ships pre-built size charts for Shopify.